FAQs
FAQ’s – Frequently Asked Questions
At Poghomes, we want your shopping experience to be easy, enjoyable, and worry-free. Below are the most commonly asked questions and clear answers to help you find what you need quickly.
What is Poghomes?
Poghomes is a jewelry gift brand specializing in meaningful necklaces paired with heartfelt message cards. Our products are designed to celebrate love, family, and special relationships, making them perfect for gifting on birthdays, anniversaries, holidays, and all meaningful moments.
Are your products made to order?
Yes. Every Poghomes piece is prepared after your order is placed. This ensures careful craftsmanship, fresh quality, and reduced waste through responsible production.
What materials do you use?
Our jewelry is crafted using high-quality materials such as stainless steel, 18K gold or silver plating, cubic zirconia stones, and hypoallergenic metals. Product details may vary by design, and each item page includes full material specifications.
Do your products include message cards?
Yes. Every necklace comes with a thoughtfully designed message card that helps you express your feelings and make your gift more meaningful.
Do you offer personalization?
Some of our products offer personalization options such as names, initials, or special date engraving. If available, personalization details will appear on the product page.
How long does shipping take?
Shipping times vary depending on your location.
Processing Time: 1–3 business days
Production Time: 3–5 business days
Shipping Time:
• United States, Canada, United Kingdom, Australia: 5–10 business days
• Other countries: 7–15 business days
Please note that holidays, weather conditions, and customs may affect delivery times.
How can I track my order?
When your order ships, you will receive a shipping confirmation email with a tracking link. Tracking updates may take 2–4 business days to appear depending on the carrier.
Do you ship internationally?
Yes. Poghomes ships to most countries worldwide. Shipping fees and delivery times vary based on destination.
What should I do if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days with photos of the problem and your order number. We will arrange a replacement or refund as soon as possible.
What is your Return & Refund Policy?
We accept returns within 10 days for eligible items. Products must be unused, unworn, and returned with all original packaging. Personalized, custom-made, or final-sale items cannot be returned unless defective.
For full details, please visit our Return & Refund Policy page.
Can I cancel or change my order?
Orders can be canceled or modified within 6 hours of purchase. After this time, the order may already be in production and changes might not be possible.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Are your products safe for sensitive skin?
Yes. Our jewelry is made using hypoallergenic materials suitable for most skin types.
